Turn your CMDB into a trusted source of truth
ORDR and ServiceNow ensure your CMDB always reflects what's actually on the network: real-time, trusted asset intelligence that fuels better workflows, security, and ROI.
Garbage in, garbage out
CMDB data often suffers from devices that are duplicated, missing, or misclassified. The result: broken automation, compliance risks, and an IT investment that can't be trusted. The problem is growing fast. Unmanaged devices (IoT, OT, clinical equipment, building systems) surged 670% between 2014 and 2024. Most of them never make it into the CMDB at all.
Duplicated records
The same device appears multiple times under different names or IPs
Missing assets
Unmanaged and agentless devices never discovered or onboarded
Stale data
CMDB drifts from network reality as devices move, change, or are decommissioned
Broken automation
Workflows that depend on CMDB fail silently when the data is wrong
What ORDR brings to ServiceNow
Real-time, de-duplicated inventory
ORDR deploys multiple discovery methods (including passive network analysis and agentless classification) to find every connected device and feed ServiceNow CMDB with a clean, non-duplicated asset record.
Vulnerability lifecycle management
Establish end-to-end lifecycle management for all vulnerabilities sent to ServiceNow Vulnerability Response (VR), including automatic reconciliation of remediation status across managed and unmanaged devices.
Security event management
ORDR identifies threats, prioritizes response, and automates ticket creation in ServiceNow ITSM, with the ability to reconcile status, assignment, and resolution back into ORDR.
Continuous asset state validation
ORDR continuously monitors network behavior to validate that CMDB records reflect what's actually happening on the network, catching drift before it creates compliance gaps or broken automation.
Stop wasting resources on inaccurate data
See how ORDR gives ServiceNow CMDB the real-time asset intelligence it needs to fuel reliable workflows and security automation.
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