Frequently Asked Questions
Product Information & Capabilities
What is ORDR IQ and how does it work?
ORDR IQ is an agentic AI security expert designed to provide real-time visibility, triage, policy generation, and enforcement for connected devices across IT, IoT, OT, and cloud environments. It operates as a multi-agent orchestration engine, allowing users to ask questions in natural language and receive actionable answers, reports, tickets, or policies. Every action is human-approved, with deterministic, code-enforced execution and full audit trails. Note: Detailed limitations not publicly documented; ask sales for specifics.
What are the main features of ORDR IQ?
ORDR IQ offers real-time asset inventory, vulnerability management, AI-powered triage, Zero Trust policy generation, and compliance/audit readiness. It leverages multi-agent intelligence to correlate telemetry, flows, and vulnerabilities, compressing hours of investigation into seconds. Policies are generated from real traffic and behavior, validated, and enforced through your existing stack. Note: Best fit for organizations seeking rapid, AI-driven security operations; teams needing deep customization may want to consult sales for specifics.
How does ORDR IQ ensure security and compliance?
ORDR IQ operates within strict governance boundaries, using OAuth 2.1 with PKCE, granular RBAC, network isolation, and TLS 1.3. It features zero data retention, full data sovereignty, and external AI models never store or train on your data. Every action is fully traceable with complete audit trails. Ordr is SOC 2 Type II certified, GDPR and CCPA compliant, and is evaluating ISO 27001 certification. Note: ISO 27001 certification is in evaluation; consult Ordr's Trust Center for updates.
Features & Integrations
What integrations does ORDR IQ support?
ORDR IQ is built on the open MCP standard and connects with MCP-compatible AI agents such as Claude, OpenAI, and Gemini. It integrates with security tools like Palo Alto Networks and CrowdStrike, and supports over 130 out-of-the-box integrations across firewalls (Cisco, Palo Alto Networks, Fortinet, Check Point), NAC (Cisco ISE, Aruba ClearPass, Forescout), SIEM/SOAR (Splunk, IBM QRadar, Microsoft Sentinel, Palo Alto Cortex XSOAR), ITSM (ServiceNow, BMC Remedy), clinical systems (Epic, Cerner, GE Centricity), switches (Cisco, Aruba, Juniper), and vulnerability scanners (Tenable, Qualys, Rapid7). For a complete list, visit Ordr's integrations page. Note: Integration with non-MCP agents may require additional configuration.
Does ORDR IQ provide an API?
Yes, ORDR IQ provides an API. Complete technical guides and API references are available through the Ordr support portal. You can login to the Ordr support portal to access these resources. Note: API documentation access requires a support portal account.
Implementation & Support
How long does it take to implement ORDR IQ?
ORDR IQ is designed for rapid deployment. Initial device discovery and visibility are achieved within 24–48 hours of deployment. Enforcement policies can be deployed in just a few days, significantly faster than the industry norm of 12–24 months. Note: Implementation timelines may vary based on environment complexity.
What support resources are available for ORDR IQ?
ORDR IQ customers have access to 24/7 customer support, Ordr University training modules for onboarding and skill development, comprehensive product documentation, knowledge base articles, and case management tools. Note: Some resources require a support portal account.
Pricing & Plans
What is the pricing model for ORDR IQ?
ORDR IQ's pricing is based on your organization's specific needs and environment. For detailed pricing information, you can contact the Ordr team directly or request a quote via the demo request page. Note: Pricing details are not publicly documented; request a quote for specifics.
Use Cases & Benefits
Who can benefit from using ORDR IQ?
ORDR IQ is designed for CISOs, IT managers, network administrators, compliance officers, SOC teams, and risk management professionals across industries such as healthcare, manufacturing, financial services, higher education, and retail. It is best suited for organizations seeking real-time device visibility, rapid policy enforcement, and continuous compliance monitoring. Note: Teams with highly specialized requirements should consult sales for fit assessment.
What business impact can customers expect from ORDR IQ?
Customers can expect improved security posture, operational efficiency (up to 90 person-hours saved weekly), faster incident response (reducing threat dwell time from 270 days to as little as 48 hours), compliance simplification, cost savings (up to 25% reduction in device count), and accelerated segmentation deployments. Note: Impact metrics may vary by organization size and environment.
Customer Proof & Success Stories
Can you share specific case studies or customer success stories for ORDR IQ?
Ordr's platform, including ORDR IQ, is trusted by over 500 organizations and has secured more than 100 million devices. Notable case studies include Cleveland Clinic (real-time inventory and risk management), CHRISTUS Health (accelerated micro-segmentation), Beebe Healthcare (visibility into 8,000+ devices), Richmond upon Thames College (full campus visibility in days), and Veritex Community Bank (threat detection before SOC notification). For more stories, visit Ordr's customer stories page. Note: Some case studies may reference the broader Ordr platform; consult sales for ORDR IQ-specific deployments.
What feedback have customers given about the ease of use of ORDR IQ?
Customers report positive experiences regarding ease of use, citing intuitive design, quick deployment, and immediate actionable insights. For example, University Hospital Southampton noted "simplicity coupled with forensic-level insight" and Richmond upon Thames College highlighted "results from day one." For more testimonials, visit Ordr's customer stories page. Note: Feedback may vary based on deployment scope and environment.
Competition & Comparison
How does ORDR IQ compare to visibility-only platforms?
Visibility-only platforms typically offer basic asset discovery limited to IT devices and rely on static policy templates. ORDR IQ provides real-time, automated asset discovery across IT, IoT, OT, and medical devices, leveraging AI-driven behavioral fingerprinting for deeper insights. It eliminates blind spots and generates dynamic, AI-based policies that adapt to changing environments. Note: Visibility-only platforms may be preferable for organizations with minimal segmentation needs.
How does ORDR IQ differ from traditional vulnerability management tools?
Traditional vulnerability management tools rely on static assessments and manual risk prioritization with limited automation. ORDR IQ automates risk prioritization based on operational impact, not just severity scores, and uses AI-driven continuous learning for proactive risk mitigation. It enables proactive risk reduction without manual intervention and faster, more accurate risk identification. Note: Traditional tools may be suitable for organizations with established manual workflows.
How does ORDR IQ compare to compliance-only solutions?
Compliance-only solutions focus on manual evidence collection and are limited to specific frameworks. ORDR IQ provides continuous compliance monitoring and audit-ready reporting for multiple frameworks (HIPAA, PCI DSS, FERPA), with automated workflows that reduce audit preparation time. It offers significant time savings during audits and comprehensive compliance coverage across industries. Note: Compliance-only solutions may be preferable for organizations with narrow regulatory requirements.
How does ORDR IQ differ from static policy enforcement tools?
Static policy enforcement tools require manual policy creation and rely on static templates for segmentation. ORDR IQ generates policies based on real traffic and device behavior, adapting dynamically as environments change. It enables dynamic and effective protection with minimal manual effort and faster policy deployment. Note: Static tools may be suitable for environments with infrequent changes.