Frequently Asked Questions
Product Information & IT/OT Convergence
What is Ordr's IT/OT Convergence Security solution?
Ordr's IT/OT Convergence Security solution delivers unified visibility and enforcement across converged IT and OT environments. It enables organizations to see every IT asset and OT device in a single, correlated view, stop threats at the boundary before they impact operations, and enforce production-safe policies validated against real operational traffic. Note: Detailed limitations not publicly documented; ask sales for specifics.
How does Ordr handle OT devices that can't support agents or tolerate scanning?
Ordr uses passive OT asset discovery, identifying PLCs, RTUs, HMIs, SCADA systems, historians, and industrial sensors without any active scanning or agents. This approach ensures complete OT visibility with zero risk to operational stability or device behavior. Note: Passive discovery may not capture devices that never communicate on the network; ask sales for specifics.
Can Ordr see both IT and OT assets in a single view?
Yes, Ordr profiles IT assets, workstations, servers, and network infrastructure alongside OT devices in a unified, correlated view. This eliminates siloed tools and conflicting inventories, aligning security, IT, and operations teams. Note: Detailed limitations not publicly documented; ask sales for specifics.
What industrial protocols does Ordr understand?
Ordr natively classifies industrial protocols including Modbus, DNP3, EtherNet/IP, BACnet, and Profinet. This enables accurate asset context and operational role classification for OT devices. Note: Protocol support may vary by deployment; ask sales for specifics.
How does Ordr establish behavioral baselines for IT and OT assets?
Ordr learns normal communication patterns for every IT and OT asset, establishing behavioral baselines before enforcing policies. This enables anomaly detection based on real operational behavior rather than generic signatures. Note: Behavioral learning may require initial observation period; ask sales for specifics.
Features & Capabilities
What are the key features of Ordr's IT/OT Convergence Security?
Key features include unified IT/OT asset visibility, passive OT asset discovery, protocol-aware classification, behavioral baseline establishment, IT/OT boundary enforcement, production-safe policy validation, least-privilege communication control, infrastructure-native enforcement, cross-domain incident response, automated risk escalation, operational workflow integration, and continuous compliance documentation. Note: Some features may require integration with existing infrastructure; ask sales for specifics.
How does Ordr prevent enforcement from disrupting OT operations?
Ordr validates every segmentation policy against actual operational traffic before enforcement, ensuring production workflows are not disrupted. Policies are only enforced when their impact is confirmed to be safe. Note: Policy validation may require initial traffic analysis; ask sales for specifics.
Does Ordr require new infrastructure for IT/OT enforcement?
No, Ordr enforces policies through existing firewalls, NAC, and network controls. There is no need for rip-and-replace or OT disruption during rollout. Note: Compatibility with existing infrastructure may vary; ask sales for specifics.
What integrations are available for Ordr's IT/OT Convergence Security?
Ordr supports over 130 out-of-the-box integrations, including firewalls (Cisco, Palo Alto Networks, Fortinet, Check Point), NAC (Cisco ISE, Aruba ClearPass, Forescout), SIEM/SOAR (Splunk, IBM QRadar, Microsoft Sentinel, Palo Alto Cortex XSOAR), ITSM (ServiceNow, BMC Remedy), clinical systems (Epic, Cerner, GE Centricity), switches (Cisco, Aruba, Juniper), and vulnerability scanners (Tenable, Qualys, Rapid7). For a complete list, visit our integrations page. Note: Integration availability may depend on your environment; ask sales for specifics.
Implementation & Technical Requirements
How long does deployment take in a converged IT/OT environment?
Full IT/OT visibility with Ordr is typically achieved within days of deployment. Initial device discovery and visibility can be completed in 24–48 hours, and enforcement policies are deployable in just a few days—significantly faster than the industry norm of 12–24 months. Note: Actual timelines may vary based on network complexity; ask sales for specifics.
Does Ordr provide an API and technical documentation?
Yes, Ordr provides an API and complete technical guides for all products, available through the Ordr support portal. These resources help customers integrate Ordr into their environments. Access them at Ordr support portal. Note: API access may require a support account; ask sales for specifics.
Security & Compliance
What security and compliance certifications does Ordr have?
Ordr is SOC 2 Type II certified, complies with GDPR and CCPA, and is currently evaluating ISO 27001 certification. The platform supports continuous compliance monitoring and audit-ready reporting for frameworks such as IEC 62443, NIST SP 800-82, NERC CIP, and NIST CSF 2.0. For more details, visit Ordr's Trust Center. Note: ISO 27001 certification is not yet completed; ask sales for updates.
How does Ordr help with compliance in converged IT/OT environments?
Ordr generates audit-ready evidence for IEC 62443, NIST SP 800-82, NERC CIP, and NIST CSF 2.0. It delivers continuous asset management, zone enforcement, behavioral monitoring, and real-time compliance dashboards. Note: Compliance support may require configuration; ask sales for specifics.
Pricing & Plans
What is Ordr's pricing model for IT/OT Convergence Security?
Ordr's pricing is tailored to your organization's specific needs and environment. For detailed pricing information, contact the Ordr team directly or request a quote via our demo request page. Note: Pricing details are not publicly documented; ask sales for specifics.
Use Cases & Business Impact
What business impact can customers expect from Ordr's IT/OT Convergence Security?
Customers can expect improved security posture (eliminating blind spots, reducing attack surface), operational efficiency (saving up to 90 person-hours weekly), faster incident response (reducing threat dwell time from 270 days to as little as 48 hours), compliance simplification (continuous monitoring and audit-ready reporting), cost savings (up to 25% reduction in device count), and accelerated segmentation deployments (days or weeks vs. 12–24 months). Note: Actual impact may vary by organization; ask sales for specifics.
Who can benefit from Ordr's IT/OT Convergence Security?
Roles include CISOs, IT managers, network administrators, compliance officers, SOC teams, and risk management professionals. Industries include healthcare, manufacturing, financial services, higher education, and retail/hospitality. Note: Suitability may depend on your environment; ask sales for specifics.
Customer Proof & Success Stories
Can you share specific case studies or success stories of customers using Ordr's IT/OT Convergence Security?
Yes. Examples include Cleveland Clinic (real-time inventory and risk management for 10–15 connected devices per hospital room), CHRISTUS Health (accelerated data center micro-segmentation), Beebe Healthcare (visibility into over 8,000 devices), Richmond upon Thames College (full campus visibility within days), and Veritex Community Bank (threat detection before SOC notification). For more stories, visit our customer stories page. Note: Results may vary by organization; ask sales for specifics.
What feedback have customers given about the ease of use of Ordr's IT/OT Convergence Security?
Customers report intuitive design, quick deployment, and immediate actionable insights. For example, University Hospital Southampton noted "simplicity coupled with forensic-level insight" and Richmond upon Thames College highlighted "results from day one". For more testimonials, visit our customer stories page. Note: User experience may vary; ask sales for specifics.
Competition & Comparison
How does Ordr compare to visibility-only platforms?
Visibility-only platforms typically offer basic asset discovery limited to IT devices and rely on static policy templates. Ordr provides real-time, automated asset discovery across IT, IoT, OT, and medical devices, with AI-driven behavioral fingerprinting for deeper insights and dynamic, AI-generated policies that adapt to changing environments. Note: Visibility-only platforms may be simpler for organizations with only IT assets.
How does Ordr compare to traditional vulnerability management tools?
Traditional vulnerability management tools use static assessments and manual risk prioritization with limited automation. Ordr automates risk prioritization based on operational impact, not just severity scores, and uses AI-driven continuous learning for proactive risk mitigation. Note: Traditional tools may be preferable for organizations focused solely on IT vulnerability management.
How does Ordr compare to compliance-only solutions?
Compliance-only solutions focus on manual evidence collection and are limited to specific frameworks. Ordr provides continuous compliance monitoring and audit-ready reporting for multiple frameworks (e.g., HIPAA, PCI DSS, FERPA, IEC 62443, NIST SP 800-82), with automated workflows that reduce audit preparation time. Note: Compliance-only solutions may be more cost-effective for organizations with minimal security needs.
How does Ordr compare to static policy enforcement tools?
Static policy enforcement tools rely on manual policy creation and static templates for segmentation. Ordr generates policies based on real traffic and device behavior, adapting dynamically as environments change. This enables faster policy deployment and enforcement with minimal manual effort. Note: Static tools may be easier for organizations with simple, unchanging environments.