Privacy Policy

The ORDR Privacy Policy was updated on March 18, 2026.

ORDR, Inc. its affiliates and subsidiaries (collectively "ORDR," "we", "our" or "us") knows you care about how your Personal Information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing ORDR's Website or by using any of ORDR's hosted products (the "ORDR Solution") or through communicating with ORDR regarding its software (the "ORDR Software") in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we may collect, use, and share your information in the following ways.

Changes to this Privacy Policy

ORDR may make changes to this Privacy Policy. The most current version of the Privacy Policy will govern ORDR's use of information about you and will be located at https://ordr.net/privacy-policy. If ORDR makes material changes to this Privacy Policy, ORDR will notify you by posting a notice on our website and may send an email to the address ORDR has on file for your account, if applicable.

This Privacy Policy explains:

Our privacy policy was updated on March 18, 2026
Changes to this privacy policy
The type of information we collect
How ORDR collects your information; tracking and cookies
How ORDR uses your information
Correcting and updating your information
Consent to commercial electronic messages
Rights to object or restrict processing of Personal Information
Right to be informed of appropriate safeguards where personal information is transferred to a third country or to an international organization
Who we may share information with
How we handle "Do Not Track" requests
Linked sites and ORDR solution
Data security
Retention of your information
ORDR IQ: AI Security and Confidentiality
Notice of privacy rights to California residents
Notice of privacy rights to residents of the European Economic Area
How to contact us

Type of Information We Collect

ORDR may collect information that you provide to ORDR in connection with your use of the ORDR Solution or the ORDR Software when you:

Register your account with ORDR as a user of the ORDR Software or the ORDR Solution (including through registration as an employee, contractor or other user of the ORDR Software or the ORDR Solution on behalf of a ORDR customer ("Customer")
Make changes to your user profile information
Send email messages, forms, or other information to ORDR or other users using the ORDR Solution or the ORDR Software, or
Install, use or otherwise interact with the ORDR Solution.

This information may include your first and last name, your address, email address, telephone number, your location, and any additional information you provide to ORDR during the account registration process or via the ORDR Solution.

ORDR may also collect certain technical information about your use of the ORDR Solution. This technical information may include technical information about your device(s), browser type and version, geo-location information, computer and connection information, statistics on page views, traffic to and from the ORDR Solution, ad data, Wi-Fi connection information, internet protocol ("IP") address, and standard web log information.

Additionally, when expressing an interest in obtaining additional information about the ORDR Solution or the ORDR Software or registering to use the ORDR Solution or the ORDR Software, we or a Customer may require you to provide us with personal contact information, such as your name, company name, address, phone number, and email address ("Required Information"). Although ORDR uses third party service providers to process payments, when purchasing access to the ORDR Solution or the ORDR Software, we may require a Customer to provide our payment processing service providers with financial and billing information, such as billing name and address, credit card number, and the number of employees within the Customer that will be using the ORDR Solution or the ORDR Software ("Financial Information"). We may also ask an actual or prospective Customer to provide additional information, such as company annual revenues, number of employees, or industry ("Optional Information"). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as "Customer Data."

How ORDR Collects Your Information; Tracking and Cookies

When you register for an account with ORDR either directly or through a Customer, we may ask you to provide us with certain information in order to create your account, and to provide you with our ORDR Solution or the ORDR Software. This information is collected by us when you fill out forms that may be provided to you through the ORDR Solution.

ORDR, and third parties we interact with, including our third-party service providers, may use cookies, web beacons, hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising, local shared objects (sometimes called "flash cookies"), and similar technologies in connection with your use of the ORDR Solution to provide and support the ORDR Solution (collectively referred to in this policy as "Cookies"). Cookies are small data files that may have unique identifiers, and reside, among other places, on your mobile device, in emails we send to you, and on our applications. Locally shared objects or "flash cookies" are data files that can be created on your computer by the websites you visit and are a way for websites to store information for later use. Locally stored objects are different than cookies because they are stored in different parts of your computer than cookies. Web beacons are small strings of code that provide a method for delivering a graphic image on a web page or in an email message for the purpose of transferring data.

If Cookies are used, they may be used to collect information about you and your use of the ORDR Solution, such as your browser type, preferences, data relating to content that has been displayed to you or that you have clicked on, and the date and time of your use. Cookies may also be used in order to further features and processes on the ORDR Solution, provide authentication and security for your transactions using the ORDR Solution, store your preferences, facilitate relevant advertising, and help us learn more about how users engage with the ORDR Solution.

We sometimes use service providers to help us provide certain products and services or to integrate other features. These third-party providers may collect information when you view or use them, including information about you and your device or browser. They may do this using Cookies or similar technologies. These third-party providers also may use these technologies to help share information with us, like how you use their website or application. To learn more about the information they collect or receive, review their privacy policies.

How ORDR Uses Your Information

ORDR may use the information it collects about you in the following ways:

To provide you with the ORDR Solution or the ORDR Software and to maintain, improve, and enhance the ORDR Solution or ORDR Software
To send you administrative emails and other communications, including those regarding updates or changes to this Privacy Policy
To respond to your inquiries and to provide customer support
To send you promotional communications (unless you have opted out of such communications)
To analyze user behavior and trends and to understand how users use the ORDR Solution or ORDR Software
To develop new products, services, or features
To monitor and prevent fraud, abuse, and violations of our terms and conditions
To enforce our agreements and applicable laws
For marketing and research purposes

Data Security

ORDR takes the security of your information seriously. ORDR employs physical, electronic, and procedural safeguards to protect information about you from unauthorized access. However, you should know that despite these efforts, no security system is impenetrable. ORDR cannot guarantee the absolute security of the ORDR Solution or the information we collect from or about you. Therefore, while ORDR uses reasonable efforts to protect your information, ORDR cannot guarantee that your information will be absolutely secure.

How to Contact Us

If you have any questions about this Privacy Policy or ORDR's privacy practices, please contact us at:

ORDR, Inc.
privacy@ordr.net