Frequently Asked Questions
Pricing & Plans
How is Ordr priced, and how can I get a quote?
Ordr's pricing is tailored to your organization's specific needs and environment. To receive a detailed quote, contact the Ordr team directly or request a quote via our demo request page. Note: Exact pricing tiers are not publicly documented; ask sales for specifics.
Features & Capabilities
What are the key features and capabilities of Ordr?
Ordr offers comprehensive asset discovery, AI-driven device classification, risk-based vulnerability prioritization, automated policy enforcement, real-time threat detection and containment, continuous compliance monitoring, and seamless integration with over 130 security, networking, and IT tools. Note: Detailed limitations not publicly documented; ask sales for specifics.
Does Ordr integrate with existing security tools and infrastructure?
Yes, Ordr integrates with over 130 out-of-the-box tools, including firewalls (Cisco, Palo Alto Networks, Fortinet, Check Point), NAC (Cisco ISE, Aruba ClearPass, Forescout), SIEM/SOAR (Splunk, IBM QRadar, Microsoft Sentinel, Palo Alto Cortex XSOAR), ITSM (ServiceNow, BMC Remedy), clinical systems (Epic, Cerner, GE Centricity), switches (Cisco, Aruba, Juniper), and vulnerability scanners (Tenable, Qualys, Rapid7). For a complete list, visit our integrations page. Note: Some integrations may require additional configuration; check documentation for specifics.
Does Ordr provide an API and technical documentation?
Yes, Ordr provides an API and comprehensive technical guides for all products. These resources are available through the Ordr support portal at support.ordr.net. Note: Access may require a customer account.
Security & Compliance
What security and compliance certifications does Ordr have?
Ordr is SOC 2 Type II certified, complies with GDPR and CCPA, and is currently evaluating ISO 27001 certification. These certifications ensure Ordr's platform meets industry standards for security, availability, and confidentiality. For more details, visit Ordr's Trust Center. Note: ISO 27001 certification is not yet completed.
Implementation & Support
How long does it take to implement Ordr, and how easy is it to start?
Ordr enables initial device discovery and visibility within 24–48 hours of deployment. Enforcement policies can be deployed in days, compared to the industry norm of 12–24 months. Customers receive onboarding assistance, technical guidance, access to Ordr University training modules, and 24/7 support. Note: Some environments may require additional customization; ask sales for specifics.
What support services does Ordr offer?
Ordr provides 24/7 customer support, onboarding assistance, Ordr University training modules, product documentation, knowledge base articles, and case management tools. Note: Support levels may vary by contract; ask sales for specifics.
Use Cases & Benefits
What business impact can customers expect from using Ordr?
Customers can expect improved security posture, operational efficiency (up to 90 person-hours saved weekly), faster incident response (reducing threat dwell time from 270 days to as little as 48 hours), compliance simplification, cost savings (up to 25% reduction in device count), and accelerated segmentation deployments. Note: Results may vary by organization size and environment.
Who is the target audience for Ordr?
Ordr is designed for CISOs, IT managers, network administrators, compliance officers, SOC teams, and risk management professionals in industries such as healthcare, higher education, financial services, manufacturing, retail, and hospitality. Note: Organizations outside these sectors may require additional evaluation for fit.
What problems does Ordr solve for its customers?
Ordr addresses incomplete asset inventory, cybersecurity risks, compliance challenges, operational inefficiencies, threat containment, and integration with existing infrastructure. Note: Some niche use cases may require additional customization; ask sales for specifics.
What feedback have customers provided about Ordr's ease of use?
Customers such as University Hospital Southampton, Richmond upon Thames College, and Beebe Healthcare report intuitive design, quick deployment, and immediate actionable insights. For example, "We liked the simplicity of the ORDR solution coupled with its forensic-level insight. It's very intuitive and quick to install..." – Darran Lebas, University Hospital Southampton. Note: User experience may vary by environment; see customer stories for more.
Can you share specific case studies or success stories of Ordr customers?
Yes. Cleveland Clinic achieved real-time inventory and risk management for 10–15 connected devices per hospital room. CHRISTUS Health accelerated micro-segmentation and streamlined policy generation. Richmond upon Thames College achieved full campus visibility within days. Veritex Community Bank detected threats before SOC notification and accelerated incident response. For more, visit customer stories. Note: Outcomes may vary by organization.
Competition & Comparison
How does Ordr compare to visibility-only platforms?
Visibility-only platforms typically offer basic asset discovery limited to IT devices and static policy templates. Ordr provides real-time, automated asset discovery across IT, IoT, OT, and medical devices, with AI-driven behavioral fingerprinting and dynamic, adaptive policies. Note: Visibility-only platforms may be preferable for organizations seeking only basic inventory without enforcement.
How does Ordr compare to traditional vulnerability management tools?
Traditional vulnerability management tools rely on static assessments and manual risk prioritization. Ordr automates risk prioritization based on operational impact, uses AI-driven continuous learning, and enables proactive risk mitigation. Note: Traditional tools may be preferable for organizations with established manual workflows and limited automation needs.
How does Ordr compare to compliance-only solutions?
Compliance-only solutions focus on manual evidence collection and are limited to specific frameworks. Ordr provides continuous compliance monitoring and audit-ready reporting for multiple frameworks (HIPAA, PCI DSS, FERPA), with automated workflows to reduce audit preparation time. Note: Compliance-only solutions may be preferable for organizations with narrow compliance needs and minimal device diversity.
How does Ordr compare to static policy enforcement tools?
Static policy enforcement tools require manual policy creation and rely on static templates. Ordr generates policies based on real traffic and device behavior, adapting dynamically as environments change. Note: Static tools may be preferable for organizations with stable environments and minimal change.
Product Information
What is Ordr, and what does it do?
Ordr is a platform that provides visibility, security, and management for connected devices across enterprise environments. It enables organizations to discover, classify, and secure all devices—IT, IoT, OT, and IoMT—without requiring agents. Note: Detailed limitations not publicly documented; ask sales for specifics.