Frequently Asked Questions

Pricing & Plans

How is Ordr priced, and how can I get a quote?

Ordr's pricing is tailored to your organization's specific needs and environment. To receive a detailed quote, contact the Ordr team directly or request a quote via our demo request page. Note: Exact pricing tiers are not publicly documented; ask sales for specifics.

Features & Capabilities

What are the key features and capabilities of Ordr?

Ordr offers comprehensive asset discovery, AI-driven device classification, risk-based vulnerability prioritization, automated policy enforcement, real-time threat detection and containment, continuous compliance monitoring, and seamless integration with over 130 security, networking, and IT tools. Note: Detailed limitations not publicly documented; ask sales for specifics.

Does Ordr integrate with existing security tools and infrastructure?

Yes, Ordr integrates with over 130 out-of-the-box tools, including firewalls (Cisco, Palo Alto Networks, Fortinet, Check Point), NAC (Cisco ISE, Aruba ClearPass, Forescout), SIEM/SOAR (Splunk, IBM QRadar, Microsoft Sentinel, Palo Alto Cortex XSOAR), ITSM (ServiceNow, BMC Remedy), clinical systems (Epic, Cerner, GE Centricity), switches (Cisco, Aruba, Juniper), and vulnerability scanners (Tenable, Qualys, Rapid7). For a complete list, visit our integrations page. Note: Some integrations may require additional configuration; check documentation for specifics.

Does Ordr provide an API and technical documentation?

Yes, Ordr provides an API and comprehensive technical guides for all products. These resources are available through the Ordr support portal at support.ordr.net. Note: Access may require a customer account.

Security & Compliance

What security and compliance certifications does Ordr have?

Ordr is SOC 2 Type II certified, complies with GDPR and CCPA, and is currently evaluating ISO 27001 certification. These certifications ensure Ordr's platform meets industry standards for security, availability, and confidentiality. For more details, visit Ordr's Trust Center. Note: ISO 27001 certification is not yet completed.

Implementation & Support

How long does it take to implement Ordr, and how easy is it to start?

Ordr enables initial device discovery and visibility within 24–48 hours of deployment. Enforcement policies can be deployed in days, compared to the industry norm of 12–24 months. Customers receive onboarding assistance, technical guidance, access to Ordr University training modules, and 24/7 support. Note: Some environments may require additional customization; ask sales for specifics.

What support services does Ordr offer?

Ordr provides 24/7 customer support, onboarding assistance, Ordr University training modules, product documentation, knowledge base articles, and case management tools. Note: Support levels may vary by contract; ask sales for specifics.

Use Cases & Benefits

What business impact can customers expect from using Ordr?

Customers can expect improved security posture, operational efficiency (up to 90 person-hours saved weekly), faster incident response (reducing threat dwell time from 270 days to as little as 48 hours), compliance simplification, cost savings (up to 25% reduction in device count), and accelerated segmentation deployments. Note: Results may vary by organization size and environment.

Who is the target audience for Ordr?

Ordr is designed for CISOs, IT managers, network administrators, compliance officers, SOC teams, and risk management professionals in industries such as healthcare, higher education, financial services, manufacturing, retail, and hospitality. Note: Organizations outside these sectors may require additional evaluation for fit.

What problems does Ordr solve for its customers?

Ordr addresses incomplete asset inventory, cybersecurity risks, compliance challenges, operational inefficiencies, threat containment, and integration with existing infrastructure. Note: Some niche use cases may require additional customization; ask sales for specifics.

What feedback have customers provided about Ordr's ease of use?

Customers such as University Hospital Southampton, Richmond upon Thames College, and Beebe Healthcare report intuitive design, quick deployment, and immediate actionable insights. For example, "We liked the simplicity of the ORDR solution coupled with its forensic-level insight. It's very intuitive and quick to install..." – Darran Lebas, University Hospital Southampton. Note: User experience may vary by environment; see customer stories for more.

Can you share specific case studies or success stories of Ordr customers?

Yes. Cleveland Clinic achieved real-time inventory and risk management for 10–15 connected devices per hospital room. CHRISTUS Health accelerated micro-segmentation and streamlined policy generation. Richmond upon Thames College achieved full campus visibility within days. Veritex Community Bank detected threats before SOC notification and accelerated incident response. For more, visit customer stories. Note: Outcomes may vary by organization.

Competition & Comparison

How does Ordr compare to visibility-only platforms?

Visibility-only platforms typically offer basic asset discovery limited to IT devices and static policy templates. Ordr provides real-time, automated asset discovery across IT, IoT, OT, and medical devices, with AI-driven behavioral fingerprinting and dynamic, adaptive policies. Note: Visibility-only platforms may be preferable for organizations seeking only basic inventory without enforcement.

How does Ordr compare to traditional vulnerability management tools?

Traditional vulnerability management tools rely on static assessments and manual risk prioritization. Ordr automates risk prioritization based on operational impact, uses AI-driven continuous learning, and enables proactive risk mitigation. Note: Traditional tools may be preferable for organizations with established manual workflows and limited automation needs.

How does Ordr compare to compliance-only solutions?

Compliance-only solutions focus on manual evidence collection and are limited to specific frameworks. Ordr provides continuous compliance monitoring and audit-ready reporting for multiple frameworks (HIPAA, PCI DSS, FERPA), with automated workflows to reduce audit preparation time. Note: Compliance-only solutions may be preferable for organizations with narrow compliance needs and minimal device diversity.

How does Ordr compare to static policy enforcement tools?

Static policy enforcement tools require manual policy creation and rely on static templates. Ordr generates policies based on real traffic and device behavior, adapting dynamically as environments change. Note: Static tools may be preferable for organizations with stable environments and minimal change.

Product Information

What is Ordr, and what does it do?

Ordr is a platform that provides visibility, security, and management for connected devices across enterprise environments. It enables organizations to discover, classify, and secure all devices—IT, IoT, OT, and IoMT—without requiring agents. Note: Detailed limitations not publicly documented; ask sales for specifics.

Device Security That Acts Before Risk Does

Trusted by 500+ Healthcare, Banks, and Manufacturing Organizations, and More

Most solutions help organizations see their exposure. ORDR makes sure it's handled safely, automatically, and without disruption. Turn device intelligence into real enforcement across IT, IoT, OT, and IoMT, so risk is addressed before it becomes an incident. without taking

The Problem

The Problem: Insight Without Action

Your security team can see the problems. You've invested in visibility tools. You know what devices are on your network and where the threats are.

What Stops You From Acting:

Unverified asset data security teams can't fully trust
Disconnected tools that require integration and manual coordination
Policy recommendations that sit in dashboards while threats stay active
Fear of breaking production that blocks enforcement

The Result:

Alert Fatigue
A list of recommendations
Threats that go unaddressed for an average of 270 days

Visibility alone doesn't reduce risk. Enforcement does.

Recommendations

Last enforced: never

Isolate unmanaged IoT devices on VLAN 14
312 days
Apply segmentation policy to OT zone B
198 days
Revoke lateral access for 3 legacy workstations
147 days
Patch firmware on 6 building automation controllers
89 days
Enforce outbound restrictions on IP cameras
54 days
47 more recommendations0 enforced
ORDR Platform
Intelligence
Verified Data
Orchestration
AI-Informed
Enforcement
Policy as Code
99.8%
Accuracy
<5min
Response
24/7
Protection
The Solution

The Solution: A Platform Designed to Act

ORDR closes the gap between intelligence and enforcement, with a single platform that takes organizations from knowing to doing.

01

Trusted Device Intelligence

See everything connected to the network

Know everything, managed and unmanaged, on your network.

  • Full visibility across IT, IoT, OT, and IoMT
  • Deep device profiling based on real behavior
  • Verified data you can safely act on
02

Safe, Continuous Enforcement

Network Segmentation

Act without breaking what matters with segmentation built into the platform.

  • Automated micro-segmentation at the device level
  • Policies validated before enforcement
  • Continuous protection without downtime
  • Automated micro-segmentation at the device level
03

AI-Powered Assistance

An expert who helps you know what's happening and do what's next

  • Ask anything. Get answers you can trust
  • Understand threats without manual investigation
  • See exactly what's at risk, and why
  • Keep teams aligned on a single source of truth
ORDR IQ IN ACTION

ORDR IQ: Intelligence That Everyone Can Use

ORDR IQ is the AI-powered orchestration layer that makes asset intelligence accessible across your entire organization, no technical expertise required. A facilities manager can query elevator maintenance schedules. A security analyst can pull threat reports. IT can request a list of devices that are EoL or EoS within the next 6 months. Everyone works from the same verified data.

ORDR IQ interprets signals, correlates verified data, and aligns teams around the same trusted understanding of risk. From that foundation, you can confidently prioritize what matters and act together.

See ORDR IQ in Action

Try asking…

Live environment at iq.ordr.net

Why ORDR

Why Organizations Choose ORDR

The world needed a better way to defend what's connected. Visibility alone doesn't reduce risk. ORDR turns insights into safe, continuous enforcement across your environment.

AI Built for Security, not added to it

AI isn't a feature in ORDR, it's the foundation. Our platform is trained on real-world behavior across millions of connected devices, understanding how they communicate, what's normal, and what's not. The result:

  • Deeper, more accurate device intelligence
  • Fewer false positives
  • Decisions you can trust, because they're grounded in trust
Orchestration that words with you, not around you

Security doesn't need more automation. It needs the right decisions at the right time. ORDR combines AI-driven insight with human control, so you decide how and when action happens.

  • AI investigates, explains, and recommends
  • You approve what matters
  • Every action is governed, traceable, and controlled

Human-led. AI-informed. Code-enforced.

Proactive security vs reactive defense

Most tools help you respond faster. ORDR helps you act before risk becomes an incident.

  • Identify and prioritize risk based on real behavior
  • Continuously reduce exposure, not just react to alerts
  • Enforce protection before threats spread

This isn't a faster response. It's a fundamentally different way to operate.

The Results Organizations See with ORDR

Faster containment. Broader coverage. Immediate enforcement.

270 days → Seconds/Minutes
Threat Dwell Time
Average threat dwell time reduced from industry standard to near-immediate containment.
Days, not years
Segmentation Deployment
Validated micro-segmentation deployed quickly without multi-year projects.
500+ enterprises
Enterprise Adoption
Trusted by leading healthcare systems, banks, manufacturers, and critical infrastructure operators.

Trusted by 500+ Healthcare, Banks, and Manufacturing Organizations, and More

Cleveland Clinic
Engie
Cook Medical
Christus Health

Common Questions from Security Leaders

Turn Insight Into Action

See how ORDR helps you move from visibility to enforcement, without disruption, delay, or risk.

Recognized by Industry Leaders

SOC 2 Type II Certified | HIPAA Compliant

By the numbers
0 hrs
From plug-in to full device visibility
0 hrs/wk
Saved per team on manual asset tracking
0M+
Device profiles powering ORDR IQ's intelligence
Integrations

Integrates with your existing infrastructure

CiscoPalo AltoCrowdStrikeSentinelOneFortinetArubaJuniper

No rip-and-replace. ORDR enforces policies through the systems you already trust.

Latest Resources

From the ORDR library