Frequently Asked Questions

Product Overview & Core Capabilities

What is Ordr and what problems does it solve?

Ordr is a platform designed to provide visibility, security, and management for connected devices across enterprise environments. It addresses challenges such as incomplete asset inventory, unmanaged and agentless devices, shadow IT, and coverage gaps in existing security tools. Ordr automates asset discovery, risk prioritization, and policy enforcement for IT, IoT, OT, and IoMT devices—without requiring agents. Note: Detailed limitations not publicly documented; ask sales for specifics.

How does Ordr discover devices that can't run security agents?

Ordr uses agentless, passive network traffic analysis to identify every connected device, including those that cannot run security software. This approach ensures no disruption to operations and provides visibility into IoT, OT, and medical devices that are typically invisible to traditional tools. Note: Ordr relies on network visibility; environments with encrypted or segmented traffic may require additional configuration.

What are the key features of Ordr for closing security coverage gaps?

Key features include agentless device discovery, AI-driven device classification, continuous discovery of new and rogue devices, coverage gap analysis, risk-based prioritization, automated segmentation, vulnerability mapping without scanning, behavioral anomaly detection, and integration with existing security stacks. Note: Some advanced features may require integration with third-party tools; check compatibility for your environment.

Security, Compliance & Certifications

What security and compliance certifications does Ordr have?

Ordr is SOC 2 Type II certified, demonstrating that its security controls for Security, Availability, and Confidentiality Trust Service Criteria have been independently audited over a 12-month period. Ordr is also compliant with GDPR and CCPA, and is currently evaluating ISO 27001 certification as part of its compliance roadmap. Note: ISO 27001 certification is not yet complete as of the latest update. Learn more at Ordr's Trust Center.

How does Ordr help with compliance requirements like HIPAA, PCI DSS, and FERPA?

Ordr provides continuous compliance monitoring and audit-ready reporting for frameworks such as HIPAA, PCI DSS, and FERPA. Automated workflows reduce audit preparation time and help maintain ongoing compliance. Note: Ordr's compliance support is limited to the frameworks explicitly listed; for other frameworks, consult Ordr support.

Features & Integrations

What integrations does Ordr support?

Ordr supports over 130 out-of-the-box integrations across categories such as firewalls (Cisco, Palo Alto Networks, Fortinet, Check Point), NAC (Cisco ISE, Aruba ClearPass, Forescout), SIEM/SOAR (Splunk, IBM QRadar, Microsoft Sentinel, Palo Alto Cortex XSOAR), ITSM (ServiceNow, BMC Remedy), clinical systems (Epic, Cerner, GE Centricity), switches (Cisco, Aruba, Juniper), and vulnerability scanners (Tenable, Qualys, Rapid7). For a complete list, visit Ordr's integrations page. Note: Some integrations may require additional licensing or configuration.

Does Ordr provide an API and technical documentation?

Yes, Ordr provides a comprehensive API and technical documentation for all products. These resources are available through the Ordr support portal and include guides for integration and platform capabilities. Access requires a support portal login. Note: API access may be subject to licensing or support agreements. Access Ordr support portal.

Implementation & Support

How long does it take to implement Ordr and how easy is it to start?

Ordr is designed for rapid deployment. Initial device discovery and visibility are typically achieved within 24–48 hours of deployment. Enforcement policies can be deployed in just a few days, compared to industry norms of 12–24 months. Ordr provides onboarding assistance, technical guidance, Ordr University training modules, and 24/7 support. Note: Implementation timelines may vary based on network complexity and integration requirements.

What support resources are available for Ordr customers?

Ordr offers 24/7 customer support, Ordr University training modules, comprehensive product documentation, knowledge base articles, and case management tools. Support is available for troubleshooting, onboarding, and ongoing guidance. Note: Some resources may require a support agreement or portal login.

Pricing & Business Impact

What is Ordr's pricing model?

Ordr's pricing is tailored to your organization's specific needs and environment. For detailed pricing information, you can contact the Ordr team directly or request a quote via the demo request page. Note: Exact pricing details are not publicly disclosed; contact sales for a personalized estimate.

What business impact can customers expect from using Ordr?

Customers can expect improved security posture (eliminating blind spots), operational efficiency (saving up to 90 person-hours weekly), faster incident response (reducing threat dwell time from 270 days to as little as 48 hours), compliance simplification, cost savings (up to 25% reduction in device count), and accelerated segmentation deployments. Ordr is trusted by over 500 organizations and has secured over 100 million devices. Note: Actual results may vary by organization and deployment scope.

Use Cases & Customer Proof

Who can benefit from Ordr?

Ordr is designed for CISOs, IT managers, network administrators, compliance officers, SOC teams, and risk management professionals in industries such as healthcare, higher education, financial services, manufacturing, and retail/hospitality. It is especially valuable for organizations with large numbers of unmanaged, agentless, or IoT/OT devices. Note: Organizations with only managed endpoints may find limited incremental value.

Can you share specific case studies or customer success stories with Ordr?

Yes. For example, Cleveland Clinic achieved real-time inventory and risk management for 10–15 connected devices per hospital room. CHRISTUS Health accelerated data center micro-segmentation and streamlined policy generation. Beebe Healthcare gained visibility into over 8,000 devices and achieved compliance at scale. Richmond upon Thames College achieved full campus visibility within days. For more, visit Ordr's customer stories page. Note: Outcomes are specific to each customer environment.

What feedback have customers given about Ordr's ease of use?

Customers have highlighted Ordr's intuitive design, quick deployment, and immediate delivery of actionable insights. For example, University Hospital Southampton noted the platform's simplicity and forensic-level insight, while Richmond upon Thames College reported rapid installation and immediate results. Beebe Healthcare cited complete visibility into every device across the enterprise. Note: User experience may vary based on deployment size and complexity. Read more customer stories.

Competition & Comparison

How does Ordr compare to visibility-only platforms?

Visibility-only platforms typically offer basic asset discovery limited to IT devices and rely on static policy templates. Ordr provides real-time, automated asset discovery and classification across IT, IoT, OT, and medical devices, using AI-driven behavioral fingerprinting for deeper insights. Ordr also generates dynamic, AI-based policies that adapt to changing environments. Note: Visibility-only platforms may be simpler for organizations with only managed IT assets.

How does Ordr compare to traditional vulnerability management tools?

Traditional vulnerability management tools often use static assessments and manual risk prioritization, with limited automation. Ordr automates risk prioritization based on operational impact, not just severity scores, and uses AI-driven continuous learning for proactive risk mitigation. Ordr also enables proactive risk reduction without manual intervention. Note: Traditional tools may be preferable for organizations focused solely on managed endpoints and manual workflows.

How does Ordr compare to compliance-only solutions?

Compliance-only solutions focus on manual evidence collection and are often limited to specific frameworks. Ordr provides continuous compliance monitoring and audit-ready reporting for multiple frameworks (HIPAA, PCI DSS, FERPA), with automated workflows that reduce audit preparation time. Note: Compliance-only solutions may be more suitable for organizations with narrow compliance requirements and minimal device diversity.

How does Ordr compare to static policy enforcement tools?

Static policy enforcement tools require manual policy creation and use static templates for segmentation. Ordr generates policies based on real traffic and device behavior, adapting dynamically as environments change. This enables faster and more accurate policy deployment and enforcement. Note: Static tools may be preferred in environments with infrequent changes or highly predictable device behavior.

Security Coverage Gaps

Find What
You're Missing.
Before Attackers Do.

ORDR eliminates the security blind spots that come from unmanaged devices, shadow IT, and incomplete tool coverage — giving you a complete, continuously updated view of your real attack surface.

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40%+
Of enterprise devices are invisible to existing security tools
56%
Of breaches involve unmanaged or agentless devices
300+
Days average dwell time for attackers using unknown device entry points
The Challenge

The Gaps Your Current Tools Can't See

Security tools were built for managed endpoints — devices that can run agents, respond to scans, and be enrolled in management systems. But the modern enterprise network is dominated by devices that don't fit that model.

IoT sensors, OT controllers, medical devices, smart building systems, and employee-connected personal devices make up an ever-growing portion of the attack surface — invisible to the tools organizations rely on for security.

Coverage GapImpactWhy It Matters
Unmanaged and agentless devicesIoT, OT, and medical devices never appear in endpoint management tools — security teams have no visibility into their presence, behavior, or riskWhat you can't see, you can't protect. Attackers target what you don't know about
Shadow IT and rogue devicesEmployees, contractors, and vendors connect unauthorized devices that bypass security controls entirelyRogue devices create unmonitored pathways that attackers exploit for persistent access
Incomplete vulnerability coverageTraditional scanners can't safely scan OT and IoT devices — leaving their vulnerabilities invisible and unpatchedKnown CVEs on unscanned devices remain exploitable indefinitely
Stale or inaccurate asset inventoriesAssets recorded in CMDBs and spreadsheets are quickly outdated as devices are added, moved, or replacedSecurity controls based on inaccurate inventories create false confidence and real gaps
Tool coverage gaps across IT and OTEDR, MDM, and vulnerability management tools cover managed endpoints — the rest of the network is invisibleThe attack surface extends well beyond what existing tools can see

Try Before You Talk

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Step 01: Identify

Complete Visibility Across Every Device

ORDR discovers what your other tools can\'t see — then tells you exactly where your coverage gaps are.

Agentless Device Discovery

Passively identifies every connected device using network traffic analysis — no agents, no scanning, no disruption

Business Value

Complete visibility into every device on the network, including devices that can't run security software

AI-Driven Device Classification

Accurately identifies device type, vendor, model, OS, firmware, and role based on observed network behavior

Business Value

A trusted, continuously updated inventory that reflects the actual state of your network

Continuous Discovery

Detects new devices the moment they connect to the network, including unauthorized and rogue devices

Business Value

No asset goes untracked — shadow IT and unauthorized connections are surfaced automatically

Coverage Gap Analysis

Compares discovered devices against existing security tool coverage to identify which assets are unprotected

Business Value

Understand exactly where your existing tools have blind spots — and prioritize closing them

Step 02: Enforce

Close Gaps. Contain Risk.

Visibility alone isn\'t enough. ORDR applies enforcement controls to uncovered assets so gaps don\'t become breaches.

Rogue Device Detection and Alerting

Immediately flags unauthorized devices when they connect and alerts security teams for investigation

Business Value

Stop attackers from exploiting unknown entry points before they establish persistence

Risk-Based Prioritization

Ranks uncovered assets by business criticality, vulnerability exposure, and network position

Business Value

Focus remediation on the gaps that pose the greatest risk — not just the most recently discovered

Automated Segmentation for Uncovered Assets

Applies least-privilege communication policies to devices that can't be protected by traditional tools

Business Value

Reduce the blast radius of a compromise involving unmanaged or legacy devices

Vulnerability Mapping Without Scanning

Maps known CVEs to device profiles without active scanning that could disrupt sensitive devices

Business Value

Understand vulnerability exposure across OT and IoT assets that scanners can't safely reach

Behavioral Anomaly Detection

Baselines expected device behavior and alerts when devices deviate in ways that suggest compromise

Business Value

Detect threats on devices that have no other security controls — based on what they actually do

Integration with Existing Security Stack

Feeds discovered devices and gap analysis into existing SIEM, ITSM, and vulnerability management tools

Business Value

Extend the value of your existing security investments rather than replacing them

Step 03: Orchestrate

Measure and Close Gaps Over Time

ORDR tracks coverage gaps, automates remediation workflows, and gives leadership a clear view of progress in reducing the attack surface.

Coverage Gap Reporting

Generates detailed reports showing which devices are outside existing security tool coverage and their associated risk

Business Value

Justify security investments and prioritize closure of the highest-risk gaps

Automated Remediation Workflows

Routes coverage gaps and newly discovered risks to the right teams via ITSM integration

Business Value

Reduce the time between discovery and remediation for newly identified coverage gaps

Continuous Inventory Reconciliation

Automatically reconciles discovered devices against CMDB records and flags discrepancies

Business Value

Maintain an accurate, trusted inventory without manual reconciliation effort

Risk Trend Monitoring

Tracks coverage gap metrics over time, showing improvement as remediation work progresses

Business Value

Demonstrate measurable progress in reducing security coverage gaps to leadership and the board

Why ORDR

Why Security Teams Choose ORDR to Close Coverage Gaps

Sees What Other Tools Can't

ORDR discovers every device on the network — including IoT, OT, medical devices, and shadow IT — using passive analysis that requires no software installation.

Surfaces Risk, Not Just Inventory

ORDR doesn't just list what's there — it maps vulnerabilities, behaviors, and communication patterns to help you understand which uncovered assets pose the greatest risk.

Applies Controls to Devices Without Agents

When a device can't run security software, ORDR enforces segmentation and monitoring at the network level — providing protection that wouldn't otherwise exist.

Works Alongside Your Existing Tools

ORDR integrates with your EDR, SIEM, ITSM, and vulnerability management platforms — extending their coverage rather than adding complexity.

Deploys Without Disruption

No agents, no active scanning, no downtime. ORDR passively observes network traffic to build its inventory and baselines, with zero operational risk.

Continuous — Not Periodic

Unlike manual audits or scheduled scans, ORDR discovers new devices and detects changes in real time, keeping the inventory and gap analysis current at all times.

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What's the cost of your current coverage gaps?

The ORDR ROI Calculator quantifies breach risk reduction and the operational savings from closing coverage gaps across your environment.

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Before & After ORDR

What Changes When You Can See Everything

Security AreaWithout ORDRWith ORDR
Asset InventorySpreadsheets and CMDBs that are weeks or months out of dateContinuously updated inventory reflecting the real state of your network
IoT & OT VisibilityNo security visibility into devices that can't run agentsComplete behavioral profiling of every connected device, regardless of type
Vulnerability CoverageCVEs on OT and IoT devices are invisible to scannersKnown vulnerability exposure mapped to every device without active scanning
Rogue Device DetectionUnauthorized devices discovered during incidents — or neverRogue devices flagged the moment they connect to the network
Audit ReadinessCan't prove what's in scope because inventory is incompleteAudit-ready inventory with continuous evidence of coverage and control enforcement

Security Coverage Gaps FAQ

See What You're Missing.
Close the Gaps.

See how ORDR gives you complete visibility into every device — and the enforcement controls to eliminate coverage gaps before they become breaches.

SOC 2 Type II Certified · Trusted by 500+ Enterprises

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