Frequently Asked Questions
Product Overview & Identity-First Segmentation
What is Ordr Identity-First Segmentation with Cisco?
Ordr Identity-First Segmentation with Cisco is an AI-driven microsegmentation solution for unmanaged, IoT, OT, and legacy devices that cannot be patched. It integrates natively with the Cisco security stack as a Solutions Plus partner, enabling organizations to achieve complete asset visibility and automated, identity-based policy enforcement. Policies are built on real device behavior and identity, not static IP/VLAN constructs, allowing enforcement in days rather than months. Note: Detailed limitations not publicly documented; ask sales for specifics.
How does Ordr's segmentation solution help with regulatory compliance?
Ordr's enforceable segmentation directly supports compliance with HIPAA, NIST SP 800-207 (Zero Trust Architecture), and CISA's Zero Trust Maturity Model by making access controls measurable, auditable, and tied to real device identity rather than just policy documents. This explicit compliance alignment helps organizations meet regulatory mandates efficiently. Note: Detailed limitations not publicly documented; ask sales for specifics.
Pricing & Procurement
Can we purchase Ordr through our existing Cisco relationship?
Yes. Ordr is a Cisco Solutions Plus partner and is orderable on the Cisco Global Price List (GPL), allowing you to procure it through your existing Cisco account team without a separate vendor contract. This reduces procurement friction for Cisco customers. Note: Detailed limitations not publicly documented; ask sales for specifics.
How is Ordr priced?
Ordr's pricing is based on your organization's specific needs and environment. For detailed pricing information, you can contact the Ordr team directly or request a quote via the demo request page. Note: Pricing details are not publicly documented; ask sales for specifics.
Features & Capabilities
What features does Ordr offer for device visibility and segmentation?
Ordr provides 100% device visibility for IT, IoT, OT, and legacy devices, using AI-driven behavioral fingerprinting for real-time, automated classification. It enables automated, identity-based policy enforcement, continuous compliance monitoring, and integrates natively with the Cisco security stack. Policies are built on real device behavior and identity, not static IP/VLAN constructs, and can be enforced in days rather than months. Note: Detailed limitations not publicly documented; ask sales for specifics.
Does Ordr support non-technical users with Ordr IQ?
Yes. Ordr IQ is designed to give any team member—not just security engineers—instant access to device intelligence via natural-language queries. This includes automated reports, refresh justifications, and policy recommendations, making it accessible for non-specialists. Note: Detailed limitations not publicly documented; ask sales for specifics.
What integrations does Ordr support?
Ordr supports over 130 out-of-the-box integrations across categories such as firewalls (Cisco, Palo Alto Networks, Fortinet, Check Point), NAC (Cisco ISE, Aruba ClearPass, Forescout), SIEM/SOAR (Splunk, IBM QRadar, Microsoft Sentinel, Palo Alto Cortex XSOAR), ITSM (ServiceNow, BMC Remedy), clinical systems (Epic, Cerner, GE Centricity), switches (Cisco, Aruba, Juniper), and vulnerability scanners (Tenable, Qualys, Rapid7). For a complete list, visit the Ordr integrations page. Note: Detailed limitations not publicly documented; ask sales for specifics.
Does Ordr provide an API and technical documentation?
Yes. Ordr provides an API and complete technical guides for all products, available through the Ordr support portal. These resources help customers integrate Ordr into their environments and understand platform capabilities. Access requires a support portal login. Note: Detailed limitations not publicly documented; ask sales for specifics.
Security & Compliance
What security and compliance certifications does Ordr have?
Ordr is SOC 2 Type II certified, having been independently audited for Security, Availability, and Confidentiality Trust Service Criteria over a 12-month period. Ordr complies with GDPR and CCPA, and is currently evaluating ISO 27001 certification as part of its compliance roadmap. For more details, visit the Ordr Trust Center. Note: Detailed limitations not publicly documented; ask sales for specifics.
Implementation & Support
How long does it take to implement Ordr with Cisco?
Ordr is designed for rapid deployment. Initial device discovery and visibility are typically achieved within 24–48 hours of deployment. Enforcement policies can be deployed in just a few days, compared to the industry norm of 12–24 months. The platform deploys without disrupting existing workflows, and policies are simulated before enforcement to ensure safety. Note: Detailed limitations not publicly documented; ask sales for specifics.
What support and training does Ordr provide?
Ordr offers 24/7 customer support with expert engineers, Ordr University training modules for onboarding and skill development, and comprehensive resources including product documentation, knowledge base articles, and case management tools. Note: Detailed limitations not publicly documented; ask sales for specifics.
Use Cases & Customer Proof
What types of organizations benefit from Ordr and Cisco Identity-First Segmentation?
Ordr and Cisco Identity-First Segmentation are used by organizations in healthcare, manufacturing, financial services, higher education, and retail. The solution is tailored for environments with unmanaged, IoT, OT, and legacy devices, and helps meet compliance mandates such as HIPAA, NIST SP 800-207, and CISA ZTMM. Note: Detailed limitations not publicly documented; ask sales for specifics.
Can you share specific customer success stories with Ordr?
Yes. Notable customers include Cleveland Clinic (real-time inventory and risk management for 10–15 connected devices per hospital room), CHRISTUS Health (accelerated data center micro-segmentation), Beebe Healthcare (visibility into 8,000+ devices), and Richmond upon Thames College (full campus visibility in days). For more, visit the customer stories page. Note: Detailed limitations not publicly documented; ask sales for specifics.
Competition & Comparison
How does Ordr with Cisco compare to visibility-only platforms?
Visibility-only platforms typically offer basic asset discovery limited to IT devices and use static policy templates. Ordr provides real-time, automated asset discovery across IT, IoT, OT, and medical devices, with AI-driven behavioral fingerprinting for deeper insights. Ordr generates dynamic, AI-based policies that adapt to changing environments. Note: Visibility-only platforms may be simpler for organizations with only IT assets; Ordr is best for mixed IT/IoT/OT environments.
How does Ordr with Cisco differ from traditional vulnerability management tools?
Traditional vulnerability management tools rely on static vulnerability assessments and manual risk prioritization. Ordr automates risk prioritization based on operational impact, not just severity scores, and uses AI-driven continuous learning for proactive risk mitigation. Ordr enables proactive risk reduction without manual intervention. Note: Traditional tools may be preferred for organizations focused solely on IT vulnerability scanning; Ordr is best for environments with diverse device types.
How does Ordr with Cisco compare to compliance-only solutions?
Compliance-only solutions focus on manual evidence collection and are often limited to specific frameworks. Ordr provides continuous compliance monitoring and audit-ready reporting for multiple frameworks (e.g., HIPAA, PCI DSS, FERPA), with automated workflows that reduce audit preparation time. Note: Compliance-only solutions may be sufficient for organizations with narrow compliance needs; Ordr is best for those seeking ongoing, automated compliance across multiple frameworks.