Frequently Asked Questions
Use Cases & Customer Success
How did Franciscan Health achieve visibility across 96,000+ medical devices and IoT endpoints?
Franciscan Health used Ordr's automated device discovery and classification technology to identify and catalog over 96,000 medical devices and IoT endpoints across 14 hospitals and 350+ facilities. This approach eliminated manual inventory processes and closed visibility gaps common in multi-hospital health systems. Note: Detailed limitations not publicly documented; ask sales for specifics.
What are the risks of not having complete visibility into medical device inventories in healthcare?
Incomplete device visibility creates attack surface gaps where unmanaged endpoints can become entry points for cyber threats. Without comprehensive visibility, healthcare organizations may overlook shadow IT devices, legacy equipment, and IoT endpoints that pose security risks. Ordr helps identify these assets and enables appropriate monitoring controls. Note: Ordr's effectiveness depends on integration with existing infrastructure; limitations may exist in highly customized environments.
How does Ordr enable continuous security monitoring for medical devices at enterprise scale?
Ordr enables continuous monitoring protocols that track the security posture of IoT and medical endpoints across large, distributed environments. This automated approach allows health systems to move beyond one-time audits to ongoing device behavior analysis and risk assessment, reducing the burden on IT teams. Note: For highly dynamic or non-standard device environments, additional configuration may be required.
What operational strategies did Franciscan Health use to reduce attack surface risk?
Franciscan Health implemented automated device discovery, eliminated visibility gaps, and established ongoing monitoring using Ordr. These strategies enabled the health system to identify unmanaged devices and reduce the risk of cyber threats across 14 hospitals and 350+ facilities. Note: The success of these strategies depends on the accuracy of device classification and integration with existing security tools.
Features & Capabilities
What features does Ordr offer for healthcare and large enterprises?
Ordr provides comprehensive asset discovery, AI-driven device classification, risk-based vulnerability management, automated policy enforcement, real-time threat detection and containment, and continuous compliance monitoring. The platform integrates with over 130 security, networking, and IT tools, including firewalls, NAC, SIEM, and ITSM platforms. Note: Some advanced features may require integration with specific third-party systems; check compatibility before deployment.
Does Ordr support integration with existing security and IT infrastructure?
Yes, Ordr supports over 130 out-of-the-box integrations, including firewalls (Cisco, Palo Alto Networks, Fortinet, Check Point), NAC (Cisco ISE, Aruba ClearPass, Forescout), SIEM/SOAR (Splunk, IBM QRadar, Microsoft Sentinel), ITSM (ServiceNow, BMC Remedy), clinical systems (Epic, Cerner), and vulnerability scanners (Tenable, Qualys, Rapid7). For a full list, visit Ordr's integrations page. Note: Integration depth may vary by vendor; verify specific requirements for your environment.
How quickly can Ordr be deployed and provide value?
Ordr is designed for rapid deployment. Initial device discovery and visibility can be achieved within 24–48 hours of deployment. Enforcement policies can be deployed in just a few days, compared to industry norms of 12–24 months. Note: Actual timelines may vary based on network complexity and integration needs.
Does Ordr provide an API and technical documentation?
Yes, Ordr provides a comprehensive API and technical documentation for all products. These resources are available through the Ordr support portal to help customers integrate and manage the platform effectively. Access requires a support portal login: Ordr support portal. Note: API access may require appropriate licensing or permissions.
Security & Compliance
What security and compliance certifications does Ordr have?
Ordr is SOC 2 Type II certified, demonstrating independently audited controls for Security, Availability, and Confidentiality over a 12-month period. Ordr is also compliant with GDPR and CCPA, and is evaluating ISO 27001 certification as part of its compliance roadmap. For more details, visit Ordr's Trust Center. Note: ISO 27001 certification is not yet complete as of June 2024.
Business Impact & Outcomes
What measurable business impact can organizations expect from Ordr?
Organizations using Ordr have reported improved security posture, up to 90 person-hours saved weekly through workflow automation, reduced threat dwell time from 270 days to as little as 48 hours, and up to 25% reduction in device count by eliminating duplicates. Ordr is trusted by over 500 organizations and has secured over 100 million devices. Note: Results may vary depending on deployment scope and organizational readiness.
Pricing & Plans
How is Ordr priced?
Ordr's pricing is tailored to each organization's specific needs and environment. For detailed pricing information, contact the Ordr team directly or request a quote via the demo request page. Note: Exact pricing details are not published publicly and may vary based on deployment size and feature requirements.
Support & Implementation
What support and training resources are available for Ordr customers?
Ordr offers 24/7 customer support, onboarding assistance, technical guidance, and access to Ordr University for training modules. Customers can also access product documentation, knowledge base articles, and case management tools via the support portal. Note: Some resources may require a support login or active subscription.
Competition & Comparison
How does Ordr compare to visibility-only platforms?
Visibility-only platforms typically offer basic asset discovery limited to IT devices and use static policy templates. Ordr provides real-time, automated asset discovery across IT, IoT, OT, and medical devices, with AI-driven behavioral fingerprinting for deeper insights and dynamic, AI-generated policies that adapt to changing environments. Note: Ordr may require more initial configuration than basic visibility tools; best fit for organizations needing advanced automation and enforcement.
How does Ordr differ from traditional vulnerability management tools?
Traditional vulnerability management tools often rely on static assessments and manual risk prioritization. Ordr automates risk prioritization based on operational impact, uses AI-driven continuous learning for proactive mitigation, and integrates with vulnerability scanners like Tenable, Qualys, and Rapid7. Note: Organizations seeking only vulnerability scanning without automated enforcement may prefer traditional tools.
How does Ordr compare to compliance-only solutions?
Compliance-only solutions focus on manual evidence collection and are often limited to specific frameworks. Ordr provides continuous compliance monitoring and audit-ready reporting for multiple frameworks (HIPAA, PCI DSS, FERPA), with automated workflows that reduce audit preparation time. Note: Organizations with highly specialized compliance needs may require additional customization.
Customer Proof & Testimonials
What feedback have customers given about Ordr's ease of use?
Customers such as University Hospital Southampton and Richmond upon Thames College have highlighted Ordr's intuitive design, quick deployment, and immediate delivery of actionable insights. For example, University Hospital Southampton reported, "It's very intuitive and quick to install (even on a network of this size) and it instantly started cataloging and risk profiling every single device on our network." Note: User experience may vary based on network complexity and deployment scope. See more customer stories.
Which industries and organizations have successfully used Ordr?
Ordr is used by over 500 organizations across healthcare (Cleveland Clinic, CHRISTUS Health, Beebe Healthcare, University Hospital Southampton), higher education (Richmond upon Thames College), and financial services (Veritex Community Bank). These organizations have achieved outcomes such as real-time inventory, accelerated segmentation, and improved compliance. Note: Success stories are based on published case studies; results may vary. See detailed case studies.