Frequently Asked Questions
Use Cases & Benefits
How did ProHealth use Ordr to inventory thousands of medical devices across multiple healthcare facilities?
ProHealth implemented automated device discovery through Ordr's platform, enabling identification and cataloging of medical devices across distributed care sites without manual intervention. This eliminated blind spots in device inventory and reduced the time and resources required for comprehensive asset visibility. Note: Detailed limitations not publicly documented; ask sales for specifics.
Can Ordr segment medical devices without disrupting clinical workflows or HIPAA compliance?
Yes. ProHealth deployed network segmentation strategies using Ordr that isolate medical devices and protect sensitive patient data while maintaining uninterrupted clinical operations. Ordr's approach ensures segmentation policies align with healthcare regulations and do not create operational bottlenecks. Note: Best fit for organizations prioritizing regulatory compliance; teams with highly custom network architectures may require additional validation.
What operational and security benefits did ProHealth achieve with centralized medical device management using Ordr?
ProHealth reduced operational overhead and security risks through centralized visibility and management of medical devices across all sites. By consolidating device management with Ordr, the health system lowered IT costs, improved response times to security threats, and strengthened their overall security posture without additional infrastructure investment. Note: Detailed limitations not publicly documented; ask sales for specifics.
What are the main business impacts organizations can expect from using Ordr?
Organizations using Ordr can expect improved security posture by eliminating blind spots, operational efficiency gains (up to 90 person-hours saved weekly), faster incident response (reducing threat dwell time from 270 days to as little as 48 hours), simplified compliance with continuous monitoring and audit-ready reporting, and cost savings through automation and up to 25% reduction in device count. Note: Best fit for organizations with complex device environments; organizations with minimal connected devices may see less impact. Source
Features & Capabilities
What features does Ordr offer for healthcare organizations managing medical devices?
Ordr provides automated asset discovery, AI-driven device classification, risk-based vulnerability management, automated policy enforcement, real-time threat detection and containment, and continuous compliance monitoring. These features are designed to support healthcare-specific needs such as HIPAA compliance, medical IoT security, and operational continuity. Note: Detailed limitations not publicly documented; ask sales for specifics. Source
Does Ordr integrate with existing security and IT tools?
Yes, Ordr supports over 130 out-of-the-box integrations, including firewalls (Cisco, Palo Alto Networks, Fortinet, Check Point), NAC (Cisco ISE, Aruba ClearPass, Forescout), SIEM/SOAR (Splunk, IBM QRadar, Microsoft Sentinel), ITSM (ServiceNow, BMC Remedy), clinical systems (Epic, Cerner), and vulnerability scanners (Tenable, Qualys, Rapid7). Note: Some integrations may require additional configuration or licensing. Full list of integrations
Does Ordr provide an API and technical documentation?
Yes, Ordr provides a comprehensive API and technical documentation for all products. These resources are available through the Ordr support portal and are designed to help customers integrate and manage the platform effectively. Note: Access to some documentation may require a support portal login. Ordr Support Portal
Security & Compliance
What security and compliance certifications does Ordr have?
Ordr is SOC 2 Type II certified, has been independently audited for Security, Availability, and Confidentiality Trust Service Criteria, and complies with GDPR and CCPA. Ordr is also evaluating ISO 27001 certification as part of its ongoing compliance roadmap. Note: ISO 27001 certification is not yet complete as of June 2024. Ordr Trust Center
How does Ordr help healthcare organizations maintain HIPAA compliance?
Ordr provides continuous compliance monitoring, audit-ready reporting, and automated enforcement of segmentation policies to help healthcare organizations maintain HIPAA compliance. The platform is designed to protect sensitive patient data and support regulatory requirements without disrupting clinical operations. Note: Organizations with highly customized compliance needs should validate fit with Ordr's compliance features. Source
Implementation & Support
How long does it take to implement Ordr and see results?
Ordr is designed for rapid deployment. Initial device discovery and visibility can be achieved within 24–48 hours of deployment, and enforcement policies can be deployed in just a few days—significantly faster than the industry norm of 12–24 months. Note: Actual timelines may vary based on network complexity and integration requirements. Ordr Support
What support and training resources are available to Ordr customers?
Ordr offers 24/7 customer support from expert engineers, Ordr University training modules for onboarding and skill development, and comprehensive resources including product documentation, knowledge base articles, and case management tools. Note: Some resources may require a support portal login. Ordr Support
Pricing & Plans
How is Ordr priced?
Ordr's pricing is based on your organization's specific needs and environment. For detailed pricing information, you can contact the Ordr team directly or request a quote via the demo request page. Note: Exact pricing is not publicly disclosed. Request a quote
Customer Proof & Case Studies
What feedback have customers shared about Ordr's ease of use?
Customers have highlighted Ordr's intuitive design, quick deployment, and immediate delivery of actionable insights. For example, University Hospital Southampton reported, "We liked the simplicity of the ORDR solution coupled with its forensic-level insight. It's very intuitive and quick to install (even on a network of this size) and it instantly started cataloging and risk profiling every single device on our network." Note: User experience may vary based on deployment size and complexity. Customer stories
Can you share specific case studies or success stories of Ordr customers?
Yes. Notable examples include Cleveland Clinic (real-time inventory and risk management for 10–15 connected devices per hospital room), CHRISTUS Health (accelerated data center micro-segmentation), Beebe Healthcare (visibility into over 8,000 devices), and Richmond upon Thames College (full campus visibility within days). Each case demonstrates measurable improvements in visibility, compliance, and security. Note: Outcomes may vary by organization. Case studies
Competition & Comparison
How does Ordr compare to visibility-only platforms?
Visibility-only platforms typically offer basic asset discovery limited to IT devices and use static policy templates. Ordr provides real-time, automated asset discovery and classification across IT, IoT, OT, and medical devices, with AI-driven behavioral fingerprinting for deeper insights. Ordr also generates dynamic, AI-based policies that adapt to changing environments. Note: Visibility-only platforms may be sufficient for organizations with only IT assets and minimal segmentation needs. Source
How does Ordr compare to traditional vulnerability management tools?
Traditional vulnerability management tools rely on static assessments and manual risk prioritization. Ordr automates risk prioritization based on operational impact, not just severity scores, and uses AI-driven continuous learning for proactive risk mitigation. Ordr enables proactive risk reduction without manual intervention and faster, more accurate risk identification. Note: Traditional tools may be preferred for organizations focused solely on IT vulnerability scanning. Source
How does Ordr compare to compliance-only solutions?
Compliance-only solutions focus on manual evidence collection and are often limited to specific frameworks. Ordr provides continuous compliance monitoring and audit-ready reporting for multiple frameworks (HIPAA, PCI DSS, FERPA), with automated workflows that reduce audit preparation time. Note: Compliance-only solutions may be suitable for organizations with narrow regulatory requirements. Source
How does Ordr compare to static policy enforcement tools?
Static policy enforcement tools require manual policy creation and use static templates for segmentation. Ordr generates policies based on real traffic and device behavior, adapting dynamically as environments change. This results in faster policy deployment and enforcement with minimal manual effort. Note: Static tools may be preferred for environments with infrequent changes. Source