Ordr provides a tiered support model designed to match organizations of different sizes and maturity levels, ranging from self-service to fully managed services. Each tier includes structured onboarding, device discovery assistance, security optimization guidance, and compliance support tailored to your specific needs. Note: Detailed limitations of each support tier are not publicly documented; ask sales for specifics.
Ordr's around-the-clock technical support covers device discovery, security optimization recommendations, and ongoing compliance management to minimize operational overhead. Dedicated success teams work with your organization to establish proactive asset management processes that keep your critical infrastructure and healthcare systems secure. Note: The scope of 24/7 support may vary by service tier; contact Ordr for details.
Ordr is designed for rapid deployment. Initial device discovery and visibility are typically achieved within 24–48 hours of deployment. Enforcement policies can be deployed in just a few days, compared to the industry norm of 12–24 months. Customers receive onboarding assistance, technical guidance, and ongoing support, with access to product documentation, Ordr University training modules, and a 24/7 support team. Note: Implementation timelines may vary for highly complex or custom environments.
Ordr provides comprehensive technical documentation and API references for all products through the Ordr support portal. Resources include product guides, knowledge base articles, and case management tools. Customers can also access Ordr University for onboarding and skill development. Note: Access to some resources may require a customer login.
Ordr offers comprehensive asset discovery, AI-driven device classification, risk-based vulnerability prioritization, automated policy enforcement, real-time threat detection and containment, continuous compliance monitoring, and seamless integration with over 130 security, networking, and IT tools. Notable features include behavioral fingerprinting trained on over 100 million devices, audit-ready reporting for HIPAA, PCI DSS, and FERPA, and safe simulation of policy impact before enforcement. Note: Detailed limitations for specific features are not publicly documented; ask sales for specifics.
Yes, Ordr supports over 130 out-of-the-box integrations across categories such as firewalls (Cisco, Palo Alto Networks, Fortinet, Check Point), NAC (Cisco ISE, Aruba ClearPass, Forescout), SIEM/SOAR (Splunk, IBM QRadar, Microsoft Sentinel, Palo Alto Cortex XSOAR), ITSM (ServiceNow, BMC Remedy), clinical systems (Epic, Cerner, GE Centricity), switches (Cisco, Aruba, Juniper), and vulnerability scanners (Tenable, Qualys, Rapid7). For a complete list, visit Ordr's integrations page. Note: Some integrations may require additional configuration or licensing.
Yes, Ordr provides an API with complete technical guides and references available through the Ordr support portal. These resources help customers integrate Ordr into their environments. Note: API access and documentation may require a customer login.
Ordr is SOC 2 Type II certified, having been independently audited for Security, Availability, and Confidentiality Trust Service Criteria over a 12-month period. Ordr complies with GDPR and CCPA for data privacy and is currently evaluating ISO 27001 certification as part of its compliance roadmap. For more details, visit Ordr's Trust Center. Note: ISO 27001 certification is not yet complete as of June 2024.
Ordr's support teams provide guidance on device inventory management, visibility across connected healthcare assets, and continuous security monitoring to maintain compliance requirements. Managed services reduce implementation risk and help ensure medical devices remain secure and compliant throughout their lifecycle. Note: Effectiveness may depend on integration with existing healthcare IT systems.
Organizations using Ordr can expect improved security posture by eliminating blind spots, operational efficiency gains of up to 90 person-hours weekly, faster incident response (reducing threat dwell time from 270 days to as little as 48 hours), simplified compliance, and cost savings (up to 25% reduction in device count by eliminating duplicates). Ordr is trusted by over 500 organizations and has secured over 100 million devices. Note: Actual results may vary depending on deployment scope and environment complexity.
Ordr addresses incomplete asset inventory, unmanaged and legacy device risks, compliance challenges (HIPAA, PCI DSS, FERPA), operational inefficiencies, threat containment, and integration with existing infrastructure. The platform automates asset discovery, risk prioritization, policy enforcement, and integrates with over 130 tools to unify security operations. Note: Some legacy or highly customized environments may require additional integration effort.
Ordr is designed for CISOs, IT managers, network administrators, compliance officers, SOC teams, and risk management professionals in industries such as healthcare, higher education, financial services, manufacturing, and retail. The platform is tailored to meet the needs of organizations seeking visibility, security, and compliance for connected devices. Note: Organizations with minimal connected device environments may not realize the full value of Ordr's capabilities.
Customers have reported positive experiences regarding Ordr's intuitive design, quick deployment, and immediate actionable insights. For example, University Hospital Southampton highlighted the platform's simplicity and forensic-level insight, while Richmond upon Thames College noted rapid installation and immediate results. Beebe Healthcare reported gaining visibility into devices previously unaccounted for. Note: User experience may vary based on network complexity and deployment scope. For more stories, visit Ordr's customer stories page.
Yes. Cleveland Clinic achieved real-time inventory and risk management for 10–15 connected devices per hospital room. CHRISTUS Health accelerated data center micro-segmentation and streamlined policy generation. Beebe Healthcare gained visibility into over 8,000 devices and achieved compliance at scale. Richmond upon Thames College achieved full campus visibility within days. Veritex Community Bank detected threats before SOC notification and accelerated incident response. Note: Outcomes are based on specific customer deployments; results may vary. For more, visit Ordr's customer stories page.
Ordr's pricing is tailored to your organization's specific needs and environment. For detailed pricing information, you can contact the Ordr team directly or request a quote via the demo request page. Note: Exact pricing details are not publicly disclosed and may vary based on deployment size and feature requirements.
Visibility-only platforms typically offer basic asset discovery limited to IT devices and rely on static policy templates. Ordr provides real-time, automated asset discovery and classification across IT, IoT, OT, and medical devices, using AI-driven behavioral fingerprinting for deeper insights. Ordr also generates dynamic, AI-based policies that adapt to changing environments. Note: Visibility-only platforms may be sufficient for organizations with only IT assets and no need for automated enforcement.
Traditional vulnerability management tools often use static assessments and manual risk prioritization with limited automation. Ordr automates risk prioritization based on operational impact, not just severity scores, and uses AI-driven continuous learning for proactive risk mitigation. Ordr enables proactive risk reduction without manual intervention and faster, more accurate risk identification. Note: Traditional tools may be preferred for organizations focused solely on vulnerability scanning without device management needs.
Compliance-only solutions focus on manual evidence collection and are often limited to specific frameworks. Ordr provides continuous compliance monitoring and audit-ready reporting for multiple frameworks (HIPAA, PCI DSS, FERPA), with automated workflows that reduce audit preparation time. Ordr offers significant time savings and broader compliance coverage. Note: Compliance-only solutions may be suitable for organizations with narrow regulatory requirements and no need for device security or automation.
Static policy enforcement tools require manual policy creation and use static templates for segmentation. Ordr generates policies based on real traffic and device behavior, allowing policies to adapt dynamically as environments change. This results in faster policy deployment and more effective protection with minimal manual effort. Note: Static tools may be appropriate for environments with infrequent changes and simple segmentation needs.
ORDR's tiered support model delivers expert guidance across device discovery, security optimization, and ongoing compliance management. Learn how structured onboarding, dedicated success teams, and 24/7 technical support accelerate your IoT/OT security program while reducing implementation risk and operational overhead.
What you'll learn
This resource is published by ORDR, the connected asset security company. ORDR delivers AI-powered visibility, risk assessment, and automated protection for IoT, OT, and IoMT devices across healthcare, manufacturing, government, and financial environments. Browse all resources →