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Solution BriefsVisibilityRiskSegmentationSeptember 26, 2024

ORDR Managed Services Engagement Brief

Always Available Expertise With ORDR Managed Services

Our managed services solutions bring 'ORDR' to securing connected assets, while offering optional flexibility for staffing and customizing specific use cases. This brief provides a simple-to-follow roadmap when you engage with ORDR experts, outlining key milestones from onboarding through implementation and long-term support.

Ready

Step 1: Initial Engagement and Onboarding

FIRST 30 DAYS

  • Kickoff Meeting
  • Environment Assessment
  • Customized Plan

Set

Step 2: Setup and Deployment

FIRST 60 DAYS

  • Seamless Setup
  • Systems Configuration
  • Real-Time Monitoring

Go

Step 3: Continuous Improvement and Support

60-180 DAYS

  • Proactive Threat Management
  • Monthly Reporting
  • On-Going Customer Training

Go Faster

Step 4: Ongoing Engagement and Support

180-365 DAYS

  • Strategic Reviews
  • Quarterly Health Checks
  • Support and Recommendations

Go Further

Step 5: Long-Term Partnership and Segmentation

POST 365 DAYS

  • Enhanced Network Segmentation
  • Long-Term Security Roadmap
  • Renewals and Expansions

Step 1: Initial Engagement and Onboarding

  • Kickoff Meeting — An initial touchpoint to establish security goals, align stakeholders, define responsibilities, and set milestones.
  • Environment Assessment — A detailed assessment of your existing infrastructure and practices to build a thorough understanding of your baseline state and process.
  • Customized Implementation Plan — A tailored plan to communicate exactly how we'll address your specific security needs.

Step 2: Setup and Deployment

  • Seamless Integration — ORDR AI Protect and/or ORDR AI CAASM+ are seamlessly installed to address vulnerabilities, threats, and segmentation throughout your asset management journey.
  • System Configuration — ORDR configures our system to support all your integrations—from CMDBs and EDRs to NACs and firewalls—ensuring swift risk remediation, threat response, and policy enforcement for microsegmentation.
  • Real-Time Monitoring — Within 60 days, deployment is complete and real-time monitoring is established to maintain optimal security and performance from the start.

Step 3: Continuous Improvement and Strategic Support

  • Proactive Threat Management — Proactively hunting threats across the Open Web, Deep Web, and Dark Web to neutralize risks before they impact operations.
  • Monthly and/or Quarterly Reporting — Vulnerability trend analysis and updates on device classifications to keep you informed, ensure a secure environment, and support compliance governance and assurance.
  • On-Going Customer Training — Tailored training equips your team with the knowledge to fully leverage the ORDR AI platform, closing the skills gap and enhancing staffing quality.

Step 4: Continuous Improvement and Strategic Support

  • Strategic Reviews — Ongoing reviews include the latest threat intelligence to fine-tune security measures and response times, ensuring smooth and rapid adaptation to evolving threats.
  • Quarterly Health Checks — Monitor key performance metrics like integrations, security posture, and updates to measure the success of the ORDR program and ensure peak performance.
  • Support and Recommendations — Continuous support provides expert guidance to prioritize and implement system improvements based on real-time data and stakeholder feedback.

Step 5: Long-Term Partnership and Segmentation

  • Enhanced Network Segmentation — Additional support for network segmentation focuses on threat isolation and containment to ensure security measures are tailored to your specific needs.
  • Long-Term Security Roadmap — Collaboratively develop a strategic roadmap to address long-term security challenges and incorporate ORDR's advanced threat capabilities.
  • Renewals and Expansions — Support for renewal decisions and exploring opportunities to further enhance your security posture within your enterprise environment.

If you haven't already connected with ORDR, reach out today to learn how our Managed Services can be tailored to meet your specific needs and ensure your security infrastructure is always ahead of the curve.

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Frequently asked questions
How can we gain visibility into all connected medical devices across our healthcare network?
ORDR's AI-driven asset discovery automatically identifies and catalogs all connected devices—including shadow IT and legacy equipment—across your infrastructure in real time. The platform continuously monitors device behavior and configurations, providing the complete inventory needed to understand your entire connected asset landscape.
What is the best way to implement device segmentation without disrupting clinical operations?
ORDR's phased managed services engagement uses a guided roadmap that begins with threat hunting and risk assessment before executing microsegmentation strategies. This approach isolates critical devices progressively, minimizing operational disruption while building a sustainable, scalable security program.
How do managed services help us maintain compliance for connected device security?
ORDR's managed services model combines AI-powered monitoring, continuous threat assessment, and segmentation controls that align with healthcare and industrial compliance requirements like HIPAA and NIST. The guided engagement ensures security operations are operationalized at scale while maintaining audit-ready documentation and controls.

This resource is published by ORDR, the connected asset security company. ORDR delivers AI-powered visibility, risk assessment, and automated protection for IoT, OT, and IoMT devices across healthcare, manufacturing, government, and financial environments. Browse all resources →