ServiceNow

Ordr and ServiceNow Benefits

• Automate device discovery and asset inventory tasks
• Maintain an up-to-date and accurate system of record
• Accelerate vulnerability management and risk reduction efforts
• Simplify compliance reporting
• Improve device utilization

Complete, Continuous, Accurate Asset Management and Security

Ordr integrates with ServiceNow to simplify the way organizations discover, inventory, manage, and secure every network-connected asset including Internet of Things (IoT), Internet of Medical Things (IoMT), Operational Technology (OT), and traditional IT assets.

Bidirectional integration with the ServiceNow platform automates and simplifies the various aspects of maintaining an accurate and up-to-date inventory, while extending the breadth and depth of asset details including all vulnerabilities that are essential for IT and security teams, tools, and initiatives.
The Service Graph Connector for Ordr, certified by ServiceNow Engineering and available in the ServiceNow Store, ensures data consistency, accuracy, and scale of data exchanged between Ordr and the ServiceNow platform. The ServiceNow Identification and Reconciliation Engine (IRE) invoked before uploading data into your Service Graph simplifies the reconciliation process to ensure data accuracy, while mapping more device attributes for richer asset context. The ServiceNow IntegrationHub ETL functionality utilized as part of the process ensures data speed and scale.

Ordr also integrates directly with the ServiceNow Configuration Management Database (CMDB) to help maintain a comprehensive, accurate, and up-to-date asset inventory. Ordr automatically discovers, classifies, and gathers granular details about every network-connected device and sends that data to the ServiceNow CMDB. This integration simplifies the process of maintaining an asset inventory by adding missing or new devices and reconciling existing data to ensure your inventory is always up to date with accurate details.

The Vulnerability Response integration with Ordr, certified by ServiceNow Engineering and available in the ServiceNow Store, closes visibility gaps and provides vulnerability insights for all connected devices including those not supported by endpoint agents or active scanning. Ordr uses passive methods to collect OS and software details and combines vulnerability data from multiple sources for a complete and single view of device vulnerabilities and risk. Device vulnerability details including severity for all devices are sent to ServiceNow Vulnerability Response so teams can leverage accurate data to optimize and accelerate vulnerability management tasks.

Ordr integrates with ServiceNow IT Service Management (ITSM) to ensure all incidents including severity and accurate device details are available to ITSM for automating ticket generation and workflows. In addition to incident details, device information such as make, model, OS/SW version(s), support owners, and device location not only provides the essential details to power ITSM workflows but also ensures the data is current and accurate.