Every CIO expects ServiceNow CMDB to be the trusted engine behind automation, compliance, and security.
But even the best workflows depend on the data they’re fed. Because most CMDBs focus on integrations with IT and security tools, it misses all the xIoT and unmanaged devices that now run modern organizations. According to ORDR’s Rise of the Machines report, these assets account for 42% of all enterprise devices and account for 64% of all mid- and high-level risks.
This data gap creates blind spots that slow automation, increase audit risk, and stall Zero-Trust efforts.
When incomplete data stalls automation
When workflows don’t have the full picture, teams spend hours reconciling duplicates, hunting for missing devices, or patching assets that never get discovered.
Instead of speeding operations, effort shifts to cleanup and exceptions — delaying response and inflating costs.
By enriching ServiceNow with ORDR’s deduplicated, real-time inventory, every connected asset — IT, IoT, IoMT, BMS, even unmanaged devices behind gateways — appears in the CMDB with the right context from the start.
That means workflows trigger correctly, tickets route to the right teams, and automation actually saves time.
Compliance risk shrinks with trusted data
Auditors are relentless. They don’t care that your CMDB is “close enough.” They want proof that your data is current, accurate, and comprehensive. Missing records trigger findings. Duplicate entries raise red flags. Misclassified devices create uncertainty that regulators interpret as risk.
One healthcare system discovered this the hard way. Before ORDR, their CMDB had so many duplicates and blind spots that audit preparation became a recurring crisis. After integrating ORDR’s real-time, deduplicated device inventory into ServiceNow, they could demonstrate clean, trustworthy data. Audit readiness improved, compliance risk decreased, and staff could finally breathe.
Bad data isn’t just a headache. It’s a liability.
The ROI you might be missing
Organizations often think the cost of ServiceNow is just the license fee.
In reality, bad or incomplete CMDB data drives up operational cost — duplicates inflate license counts, missing devices force manual workarounds, and workflows can’t deliver the savings they were designed for.
One global enterprise discovered nearly 40% of its CMDB records were duplicates.
After enriching ServiceNow with ORDR’s deduplicated asset intelligence, they reduced waste and unlocked automation ServiceNow was built to deliver but couldn’t execute without complete data.
The result: measurable ROI and restored confidence in the platform.
Zero Trust without trustworthy data? impossible.
Every Zero-Trust strategy starts with knowing what’s on your network.
Without a comprehensive, current CMDB, segmentation policies are incomplete, and enforcement falters.
By combining ORDR’s device intelligence — spanning unmanaged, IoT, and OT devices — with ServiceNow’s policy-driven workflows, enterprises gain the trusted context needed to enforce segmentation confidently and accelerate Zero-Trust initiatives.
Fix the data, unlock the outcomes
Bad or incomplete CMDB data drives up costs, increases risk, and stalls security initiatives.
ORDR delivers the asset intelligence—real-time discovery, deduplication, and rich device context—while ServiceNow orchestrates workflows for automation, compliance, and security.
Together they give IT and security teams a complete, trusted source of truth to power everything from lifecycle management to vulnerability response and Zero-Trust enforcement.
Ready to stop paying the hidden costs of bad data? See how ORDR + ServiceNow deliver the ROI your CMDB promised.
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